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Necessary cookies

These cookies are required in order to enable our website to function properly.

Name cookie Goal When Duration
cookie_agreed Remembers that you have accepted cookies Always Always

Analytical cookies

Google Analytics and Google Tag Manager

We use Google Analytics and Google Tag Manager to monitor how you use our website. We collect the following information, among other things:

  • IP address (this is partially anonymised)
  • Which pages you visit and in what sequence
  • The browser that you use (Chrome, Firefox, Edge, etc.)
  • Whether you surf on our website with a laptop or smartphone
  • How long your visit lasts and how long you stay on pages

We also use Google Signals to gain insight of our website visitors. We collect information about:

  • Location and region
  • Age
  • Gender
  • Interests

These statistics are anonymous to us, but not to Google. They can use that data.

The city of Leuven has a processing agreement with Google. Your personal data are not visible and will not be shared with other parties.

Name cookie Goal
_ga Identifies you as a unique user in Google Analytics
_gid Remembers which pages you visited
_gat Limits the data collection when there are many visitors at the same time
_gat_ClientID Counts the number of visits and indicates which website you came from

Cookies for social media and advertising

Facebook Pixel

On Facebook you sometimes come across messages from the city. With the Facebook Pixel we remember which pages you visit on our website. This way we can only show you messages on Facebook that are relevant to you.

We only use the Facebook Pixel for large campaigns. We are not currently using the Facebook Pixel.

We keep the data up to 4 months.

Cookies for user research

We collect data about how you use our website to improve our services. For example Hotjar or a pop-up questionnaire.

We are not currently using cookies for research.

Cookies for chat

Necessary to be able to ask a question via chat.
We are not currently using cookies for chat.

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